Frequently Asked General Questions
Send us a message:
Having a conversation in an email chain is the best mode of contact at the moment, as we can forward particular information to the relevant individuals and departments. This is very important when it comes to customized help and quick responses and this is the main reason we are able to maintain a 24/7 support system now.
Earlier:
We started offering phone support in 2018 when we began, but the phone lines began to be clogged by scammers. This affected the efficiency of serving the people who need it the most.
We also realized that when it comes to following up with individual customers, the voice lines were not convenient. People had to call back and repeat all the information they had already given previously and time consuming.
We do not do drastic advertising because we do not support the use of non-prescribed substances, it’s important to get away from all these because your friends, family need you.
Sometimes you get involved unexpectedly, sometimes you have been labeled and need to prove everyone else wrong and now you want to start all over again, this is where we want to help you.
We want only the people who really need help to come to us.
Our service and products are not business-oriented but customer-oriented.
We are here to help people, that’s what our founders strongly advised and instructed us.
If you really need help, you’ll find us, that means you must do your research and find out the perfect solution to your problems.
If you found us, then you have done good research on what is the best solution for you.
Most known substances. If you need to know, just send us an email, we’ll let you know.
For you to think : if the root is strong, you won’t make the tree fall down. Let’s loosen up the soil and cut some roots, so if you push the tree with a little bit of right manpower, you’ll be able to bring down the tree. The point is, most substances bare the same sequence of reaction and can be eliminated. Science, logical events could really solve things.
Our method is different from the traditional method. The difference is we enhanced the traditional method and updated so it can react more efficiently with hair follicles and it’s more effective and successful than the old macujo method.
For you to think : To navigate to another location, you can use a cruise ship or you can simply fly to the destination. Taking an airbus is more sophisticated and precise, so why a cruise ship!
We haven’t tested on animal hair. Animal hair medulla and cortex are different from human hair. If you use the right ratio, then it’s still possible on animal hair. But we cannot guarantee since we haven’t tested on animals.
The traditional macujo method is very old and it doesn’t support many of today’s chemicals and ingredients. So we enhanced and updated to suit the future.
Please do not experiment at home. This is why we do not want to answer the above question.
USPS 3-day tracking comes with 16 digits of tracking code.
Overnight shipping tracking comes with 9 digits and two letters for the start and end of the tracking code.
On December 2021, we have modified the ingredients in the Proactive-D formula so it’s 98.9% effective (Based on our overall customer base and the overall passed customers).
That 1.1% could be :
Not doing the customized instructions properly (some needs custom instructions based on their usage), compromised surrounding and environment.
We do not sell Proactive-D shampoo in other online stores or pharmacies where you can shop and buy. We believe that this product should not be promoted and made available everywhere. We want people to stop using substances not prescribed by doctors & medical experts.
If you see our registered brand name and patented products somewhere other than this website, let us know and you shall be rewarded.
No, we do not allow resellers and affiliates to sell our products. Also, we do not allow individuals to purchase large quantities.
Strictly for your personal use only.
No! Proactive-D shampoo nor any other products listed on this website are strictly not consumable items. Strictly prohibited to consume.
Yes, time to time we take surveys from customers and according to their feedback, we develop and enhance the formula of Proactive-D shampoo.
Look for the NOTICE BOARD on the home page, you’ll see important updates.
Metabolically it will be different for some people but if all of you (if customized instructions given) can follow the customized instructions precisely, you don’t have to be worried at all.
We brought the shampoo for the market in 2018. Since then we have served thousands of customers. Many of our customers ask to help us and volunteer to market Proactive-D shampoo but our founder doesn’t want more attention.
Also, most customers don’t make any reviews unless they have the motives to spread the word to others and help those in need. We understand that most of us do not have such time to dedicate time to make reviews and help because they have their own commitments. Generally 0.4% write reviews for the sake of others, that’s the reality.
If you expect daily reviews or maybe 3-4 reviews a day, something wrong and don’t expect because this product is not a regular hair conditioning shampoo so everybody can buy and use again and again.
We don’t know about other products. We never compare with other products but we concern customer feedback, about their experience and share with you.
We always encourage customers/users to ask any related questions thought our website or support email (support@proactive-d.com). We highly advise not to share your personal information when you interact in social media because we had a few users who jeopardized themselves.
We allowed users to create user accounts and subscribe from 2018 to 2019. Unfortunately we had to disable the option based on some security reasons.
You always can contact us through our contact form and email provided because you already know how efficient is our support system!