Refund and Returns Policy

At Proactive-D, we are proud to offer the most effective shampoo for passing your hair follicle test. Many customers rely on our product for successful results, and we are committed to helping you achieve your goals. Please take a moment to read our refund and return policy, which has been designed to ensure transparency, quality, and customer satisfaction.

Order Cancellation

We understand that circumstances can change quickly. Once you place your order, you have 30 minutes to cancel it. If you decide to cancel your order within this time frame, please contact us immediately via email at support@proactive-d.com. After this 30-minute window, we are unable to process cancellations.

If you have any questions or concerns before placing an order, please feel free to reach out to us. Our customer support team is always available to assist you.

Return Policy

Due to the nature of our products and for safety reasons, we do not accept returns once an item has been shipped. We cannot resell any opened or used products, as we cannot guarantee the condition of returned items. Therefore, we are unable to process returns once the product has left our facility.

We strongly encourage you to carefully review your order before finalizing your purchase. If you misplaced an item or entered an incorrect shipping address, please contact us immediately. We will help resolve any issues, but please keep in mind that we ship products to the addresses provided during the order process.

Refund Policy

While we stand by the effectiveness and success of Proactive-D Shampoo, we do not offer refunds. Our product has helped many customers successfully pass their hair follicle tests, and we are confident in the quality and reliability of our product.

We understand that human error can occur during usage, and we encourage all customers to contact us for assistance. We are always available to guide you through the process and ensure you get the most effective results possible.

Order Replacements

For order replacements, please monitor the tracking information provided to you. In the event that your package is lost or delivered to an incorrect address, you must notify us within 4 business days so we can initiate an investigation and arrange a replacement. Failure to inform us within this time frame will result in us considering the shipment successfully delivered and closing the shipping process. Once the shipping process is closed, we will no longer be able to resend the order or conduct any further investigations.

Security and Fraud Prevention

Your security is important to us. Our online purchasing system is secure and encrypted, ensuring that your personal and payment information is protected. We implement robust fraud prevention measures to ensure that unauthorized purchases cannot be made on our platform. You can shop with confidence knowing that your information is safe with us.

Online Order Submission Agreement and Terms

By submitting an order, you acknowledge and agree to be bound by our Terms and Conditions of purchase. You further confirm that you have thoroughly reviewed the content on our website or have contacted us for clarification prior to placing your order.

Customer Support

If you have any questions or require assistance, our customer service team is here to help. Please feel free to contact us:

Thank you for choosing Proactive-D Shampoo. We appreciate your trust in our product and are here to support you in achieving success with your hair follicle test.